Responsible Gaming

At All Star Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal limits and making informed decisions before and during play. This page provides general information to help Australian players manage their gambling, protect their wellbeing and recognise when additional support may be useful.

All Star Casino holds two Curaçao gambling licences: a Curaçao eGaming licence (No. 8048/JAZ2020-074) and a Curaçao Gaming Control Board licence (No. OGL/2024/1113/0517), with all transactions protected by 128-bit TLS/SSL encryption.

Gamble for entertainment

Gambling involves risk. Casino games and other wagering activities are based on chance, and there is no guaranteed strategy, system or outcome. A previous win does not make another win more likely, and a previous loss does not mean that a win is due. Each game or wager is an independent event. You should only gamble with money you can afford to lose and treat any amount spent as an entertainment expense.

Gambling should not be used to pay bills, repay debts, increase income or recover money that has already been lost. Chasing losses can lead to larger bets, longer sessions and increasing financial pressure. If gambling stops feeling enjoyable or starts causing worry, frustration or conflict, take a break and consider speaking with a qualified support service.

Practical ways to stay in control

Set a budget before you begin and do not exceed it.
Decide how much time you can spend and take regular breaks.
Never gamble with money needed for rent, food, bills, savings or other essentials.
Do not borrow money or use credit to gamble.
Avoid gambling when you are upset, tired, stressed or affected by alcohol or other drugs.
Remember that gambling outcomes are determined by chance and cannot be controlled.
Keep gambling separate from work, study, family commitments and other responsibilities.
Do not increase your spending because you believe a win is overdue.
Do not use gambling as a way to escape difficult emotions or personal problems.

Before playing, consider whether gambling fits your circumstances and finances. A written budget can help you understand what amount, if any, is available for entertainment after essential expenses have been covered. If your circumstances change, review that decision and reduce or stop gambling where appropriate. Be honest with yourself about the time and money you spend, including deposits, wagers and losses.

Responsible gaming tools and personal limits

Planning ahead can make it easier to keep gambling within limits. Depending on the features available to your account, you may be able to use responsible gaming controls such as deposit limits, spending limits, session reminders, time limits, activity information or temporary account restrictions. These tools are intended to support informed choices and should be used before gambling becomes difficult to manage.

Set limits before you play

Choose a limit that reflects your personal budget rather than an amount you hope to win. You may wish to consider daily, weekly or monthly limits for deposits, spending or playing time. Once a limit is reached, do not try to work around it by using another payment method, another account or another person’s account. If a limit no longer feels suitable, reduce it or stop gambling.

Take breaks and monitor your time

Long sessions can make it harder to notice how much time or money has been spent. Use reminders where available, step away regularly and make time for sleep, work, study, family and other activities. A break can be temporary, or you can choose to stop gambling for a longer period. Avoid playing continuously simply because you are waiting for a particular result.

Consider self-exclusion or account closure

If you want to stop gambling, self-exclusion or account closure may provide an additional barrier. A self-exclusion request is a serious decision and should not be treated as a short-term gaming feature. Follow the instructions available through your account or use the relevant support channel to ask about the options that apply. Do not create another account or ask someone else to gamble on your behalf during a self-exclusion period.

Responsible gaming controls may not prevent every form of gambling or remove all risk. They work best when combined with a personal budget, honest self-assessment and support from people you trust. If you are already experiencing difficulty controlling gambling, seek independent professional help as well as using account controls.

Recognising gambling harm

Gambling harm can develop gradually. You do not need to wait for a serious crisis before seeking help. Consider taking a break and obtaining support if gambling is affecting your money, relationships, work, study, health or sense of wellbeing. The following signs may suggest that gambling is no longer within safe limits:

Spending more time or money gambling than you intended.
Trying to win back losses by placing larger or more frequent bets.
Feeling restless, irritable or anxious when trying to reduce or stop.
Thinking about gambling often or finding it difficult to focus on other activities.
Hiding gambling activity, losses or account information from family or friends.
Borrowing money, selling belongings or missing payments because of gambling.
Gambling to escape stress, sadness, loneliness or other difficult feelings.
Arguing with people close to you because of gambling.
Neglecting work, study, health, family commitments or everyday responsibilities.
Feeling guilt, shame, hopelessness or a loss of control after gambling.

One or more of these signs may indicate that gambling is causing harm. Speak openly with someone you trust and consider contacting a professional gambling support service. Qualified counsellors can provide confidential assistance, help you understand your options and support practical steps such as budgeting, account restrictions and a plan to stop or reduce gambling.

If gambling has caused financial difficulty, contact a financial counsellor or another appropriate money support service. Avoid taking out new loans or using high-cost credit to cover gambling losses. Keeping a record of deposits, withdrawals, bets and time spent playing can help you understand the situation and prepare for a conversation with a support professional.

You can seek help even if you are unsure whether your gambling is a problem. Early support may make it easier to change your habits and reduce the effect on your finances, relationships and wellbeing.

Protecting yourself and getting help

You must meet the applicable minimum age requirements before opening or using a gambling account. Do not allow another person to use your account, and do not use another person’s account. Keep login details, passwords and payment information private. If you believe someone else has accessed your account, change your password and use the appropriate account support channel as soon as possible.

Gambling is not suitable for everyone. People who are under the legal age, self-excluded, experiencing gambling harm or unable to meet account requirements should not gamble. Family members and friends can also be affected by another person’s gambling. If you are concerned about someone close to you, approach the conversation calmly, focus on the impact you have observed and encourage them to seek professional advice. You can also seek support for yourself.

Australian support options

Australian players can seek information and confidential support through recognised gambling-help organisations and state or territory services. These services may offer counselling, financial guidance, online information, telephone assistance and support for family members. Availability and contact options can vary depending on where you live. Search for a trusted Australian gambling support service in your state or territory, or speak with a qualified health professional.

If you feel at immediate risk of harming yourself or another person, contact emergency services in Australia or attend the nearest hospital emergency department. Your safety is more important than any gambling account, payment or loss. Taking action early is a practical and positive step, whether you want to reduce gambling, stop temporarily or stop altogether.

For questions about responsible gaming settings or account restrictions, use the support options available through All Star Casino. We can provide information about the controls and processes available on the service, but responsible gaming decisions should also be supported by independent professional advice where needed.